Live-in care is the perfect solution for round-the-clock support in your own home.
Willow Adult Care
A helping hand when you need it most
At Willow Adult Care, we believe that high-quality care begins with genuine compassion and a deep respect for the people we support. As a family-run agency, we understand the importance of trust, consistency, and personalised care—because we’d expect the same for our own loved ones.
About Us
Since 2019, we’ve been delivering person-centred domiciliary and live-in care across Kent and Medway, empowering individuals to live safely, independently, and with dignity in the comfort of their own homes. Our experienced team is committed to making a meaningful difference every day—because for us, care is not just what we do, it’s who we are.
Our Vision
To develop an adult care service where delivering consistently high-quality, person-centred care is part of who we are—not just what we do.
Our Mission
To embed a culture of excellence in care delivery—where staff are passionate, clients feel safe and respected, and person-centred care is at the heart of everything we do.
We offer the best care in life’s difficult times
for you and your loved ones
why choose us
Our Values
our values are more than words—they guide every decision we make, every service we deliver, and every relationship we build.
Compassion & Respect
We treat every individual with kindness, empathy, and dignity. We listen, understand, and respond with care—because every person matters.
Person-Centred Care
We tailor our support to each client’s unique needs, preferences, and goals. Their voice is central to every care plan we create.
Safety & Trust
Safeguarding is our top priority. We maintain strict standards to ensure our clients feel secure, protected, and respected at all times
Excellence & Professionalism
We promote a culture of continuous learning and high standards. Our staff are trained, supported, and empowered to deliver the best possible care.
Inclusivity & Diversity
We celebrate the uniqueness of every individual. We are committed to equality, cultural sensitivity, and creating an inclusive environment for clients, families, and staff.
Integrity & Accountability
We do what we say we will. We are transparent, honest, and take responsibility for the quality of our care and the trust placed in us.
What we offer
Our Services
Our flexible, person-centred home care services help you or your loved one live safely, comfortably, and independently—right where you belong.
Our tailored support services are designed to help young adults aged 18–25 build life skills, gain confidence, and live as independently as possible, while feeling safe, supported, and understood.
Our respite care service gives family carers the chance to rest, recharge, or attend to other responsibilities—while knowing their loved one is in safe, compassionate hands.
Our companionship care service offers emotional support, meaningful conversation, and a trusted presence—right in the comfort of your home.
Our post-discharge support service ensures a smooth, stress-free transition by providing practical help, personal care, and emotional reassurance during your recovery.
a passionate team
Our Team
Our staff are the heart of our service. We recruit safely and ethically, following robust policies and procedures. Every team member is:
Your steps to finding care
Step 1.
We connect with your family, doctors & other providers
We’ll learn about your health history and more.
Step 2.
Complete a wellness & lifestyle assessment
Each resident shares things they love, don’t love and lifestyle goals. Every care plan also comes with a physical therapy evaluation.
Step 3.
Review the plan
We then share a plan that focuses on each resident’s strengths and provides support in the areas they need most.
Step 4.
Move in & enjoy your life
We’ll coordinate with you to get you settled in your new home while you take in the views of the Santa Monica Mountain with a new friend.
Real People. Real Stories
What our patients are saying
Excellent staff very caring and had time to have a chat with my mum, she was so happy to see them .
Every carer that came to my home was very respectful, caring and friendly. I was really grateful for the support they gave me.
My carer and I have established a great relationship. For my part, I have found him to be cheerful, helpful and always upbeat.
Willow adult care give a reliable, caring and efficient service.